Shipping policy

Shipping Policy

Thank you so much for supporting Mins Studio ♡

Every order is packed with care from Sydney, Australia.

Processing Times

As all items are handmade or prepared in small batches, please allow 2–5 business days for your order to be packed and dispatched.

During market weeks, launches, holidays, or busy periods, processing times may be slightly longer. Custom or personalised items may also require additional time.

Shipping Within Australia

Orders are shipped via Australia Post.

Shipping options and delivery estimates will be shown at checkout.

Once your order has been shipped, you’ll receive a confirmation email with tracking information. Please note that delivery timeframes are estimates provided by Australia Post and may vary depending on location and postal delays.

International Shipping

International shipping may be available for selected countries.

Please note that customs fees, taxes, or import duties are the responsibility of the customer.

Lost or Delayed Parcels

Once parcels have been shipped, they are in the care of the postal carrier.

If your parcel is significantly delayed or appears lost, please contact us and we’ll do our best to help.

Incorrect Addresses

Please double check your shipping address before placing your order.

Mins Studio is not responsible for parcels lost due to incorrect shipping information entered at checkout.

Custom & Personalised Orders

Please ensure all names and custom details are entered correctly before placing your order, as items are created exactly as submitted.

Questions

If you have any questions about your order, feel free to get in touch anytime ♡